WEB HOSTING COMPANIES AND THEIR SERVICE
This is after some time and I taught to share one on my experience with you today. This is a pure experience and I recommend that I am not an affiliate or this is not any other promotional campaign.
But I offer some actual experience and also appreciation. Just read the article and take the idea if you like or just ignore if you don’t like.
This is about the customer service of hosting services. But for this article I only mention one name that is namecheap.
One of my favorite hosting company from some time. As a full time web designer, I have worked with lots of different web hosting companies have good and bad experience with them.
But for the namecheap, I almost have good things to say except the speed point of view. And I will talk about that later.
In Customer service wise Namecheap is the best choice for me, because of following reasons.
- Response time
This is one on a key feature. If you log into namecheap account and click on live chat button, with in one minute a agent from namecheap pops up. This not just for the day time, but for day and night all the 24/7 they are available. Compared to some of the hosting companies practice to have a 1 hour, ½ and hour response time and also appointed period for chat with an agent. But Namecheap is the best in this fact.
2. Articles for any issue.
Namecheap has very clear articles for each and every problem you got. Not just articles but they are really clear articles and describes the most simplest way to do your work, even if you need more time for the article the agent waiting with you as much as time and I don’t understand the patience they have for this.
3. Nice Communication
I have experience very rude communication with one or two hosting services, I am not mentioning any names here (because of this is not an a competition and I am not working for namecheap). But Namecheap in the other hand have very nice and interesting manner of communication and very patience of listening for the issues.
4. Site interface
This is one other thing, The site interface is very clear and easy to use, as some of the hosting service web sites are really messy and having ads an all, namecheap is really a good interface. Only point out the most important, relevant and technical placement of the appropriate positions.
This comes last, I will tell you why. If you check all the other major hosting services namecheap is the lowest for hosting, per month or yearly, 5 yearly it is providing the best and the lowerst prices.
But I noticed the renewal prices little bit higher and changing and I did not still fully understand the method they use to mark the renewal prices. This is why I record the price at last.
But anyway the SSL certificate and domain prices also lower that most of the major hosting services and I think worth of your money.
And One thing I must say that the there is a system call abuse and security section, they always check there host and all the web site functionality, and if anything unusual happen they send a warning as a ticket. They call it a ticket, remember the name. I have one bad experience with this. If you ever get this kind of email mentioning as a “ticket” just follow all the instructions in the given ticket as soon as possible, other wise they will suspend the account and will not give a chance easily to recover the site. This is the major issue I have already experience with Namecheap. But I see as this is also a plus point, because even they are friendly, they act quick if any threat or hacking or malware issue available in their host.
I know this is a debatable query. If our readers have any difference experience, please update in the comment section and if you have agree or disagree please share your taught with us. And that will be very important for everyone.
And if some one likes to share their own experience on our site, please send us an e mail and we will post your idea as a different article and also with you name as author and a backlinking for your web site or the blog site.