Dealing with your buyer assist via electronic mail is a recipe for catastrophe. For one factor, there’s at all times the possibility that you just’ll miss an necessary request due to an overzealous spam filter. Then there are the dreaded electronic mail threads that get more and more complicated as they pile up. That may be a nightmare for each you and your clients.
And the way do you loop in your group members? Forwarding these prolonged electronic mail threads makes issues much more convoluted. On prime of that, add in non-public electronic mail…
